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Shipping& Tracking

1. What are the available shipping methods?

USA Warehouse

US Local UPS:

Handle Time: Ship out from USA Warehouse in 24 hours in business day.

Delivery Time: 4-6 business days, different states maybe different.

Tracking number available in: 48 hours in business day.

Chinese Warehouse

HK DHL:

Handle Time: Ship out from HK bonded Warehouse in 24 hours in business day.

Delivery Time: 4-6 business days. When in peak season, there could be a 3-5 days delay.

Tracking number available in: 48 hours in business day.

Attentions:

A. Impossible to ship to PO BOX.

B. Impossible to ship e-liquid & lithium battery cell like 18650.

C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.

HK UPS (World Express Savor):

Handle Time: Ship out from HK Bonded Warehouse in 24 hours in business day.

Delivery Time: 3-5 business days to most countries. When in peak season, there could be a 3-5 days delay.

Tracking number available in: 48 hours in business day.

Attentions:

A. Impossible to ship to PO BOX.

B. Impossible to ship e-liquid & lithium battery cell like 18650.

C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.

2. How to track my order?

HK DHL:

Delivery Time: 4-6 business day most times

Tracking Site: http://www.dhl.com/en/express/tracking.html?AWB=&brand=DHL

HK UPS:

Delivery Time: 3-5 business days most time

Tracking Site: https://www.ups.com/content/cn/en/index.jsx

US Local UPS:

Delivery Time: 3-5 business days to most countries.

Tracking Site: https://www.ups.com/us/en/Home.page

3. How are customs and import tax/duty handled?

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import.

CACUQ.US is not responsible for products rejected, confiscated or destroyed by the customs in your countries. Because we send products from Hong Kong (a free port), there is no sales tax or duties imposed by Hong Kong government.

The Tax / Customs fee in destination country are at customer's expense.

4. What is the declaration on shipping labels?

For the order value, we will write it according to your request. So please leave us a message or contact us about the value that you prefer when you make the order.